GENERAL TERMS AND CONDITIONS OF SALE AND STAY
Love and Bulles Lodge
1. Purpose
These general terms and conditions of sale and stay define the rights and obligations of the parties in the context of booking services offered by the Lodge Love and Bulles.
These terms and conditions apply to all bookings made directly with the establishment, via the internet, by telephone, by email, through our booking platform or through any other intermediary.
The customer acknowledges having read, before validating their reservation, these general terms and conditions of sale, the specific conditions of the chosen rate, as well as the lodge's internal regulations.
Confirmation of the reservation constitutes full and complete acceptance of these conditions.
2. Establishment concerned
The Love and Bubbles Lodge is a tourist accommodation designed to accommodate a maximum of two adults, in a quiet, private setting conducive to relaxation.
The accommodation includes, in particular, according to the conditions of use provided on site: an indoor spa, a seasonal outdoor pool, comfort equipment, a landscaped outdoor area, as well as certain equipment available on request.
The accommodation is not the client's primary or secondary residence. It is exclusively for tourist or leisure stays, for the duration specified in the booking.
3. Reservation
The customer chooses the services presented on our booking platform or offered directly by the establishment.
He acknowledges having read and understood the nature of the accommodation, its capacity, its facilities, its access conditions, its rules of use and the booking procedures before confirming his stay.
The reservation is considered firm upon validation by the customer and sending of the reservation confirmation.
All reservations are nominative. They cannot be transferred to a third party, whether free of charge or for a fee, without the prior written consent of the establishment.
The customer is responsible for the accuracy of the information provided at the time of booking: identity, contact details, number of people, dates of stay, options chosen and means of payment.
4. Accommodation capacity
The lodge is strictly intended for a maximum of two adults.
No minors may be admitted, except with the exceptional written agreement of the establishment.
Visitors are not allowed, even temporarily.
Parties, evenings, special events, gatherings, receptions or invitations of outside people are strictly prohibited.
In the event of the presence of persons not included in the reservation, or visitors to the lodge, the stay may be simply cancelled, with immediate departure, without refund or compensation.
This rule is essential for reasons of safety, insurance, peace and quiet, respect for the neighborhood and preservation of equipment.
5. Arrival and departure
Arrivals are between 4pm and 8pm, unless otherwise agreed upon with the establishment.
Departures must take place no later than 11am.
The client agrees to respect the scheduled times in order to allow the lodge to be prepared for the following travelers.
Upon departure, the accommodation must be left clean and in a suitable condition: dishes washed and put away, waste sorted, equipment put back in place, personal belongings removed.
A standard end-of-stay cleaning is included in the service. However, this cleaning does not cover abnormal soiling, damage, persistent odors, unwashed dishes, abandoned waste, or specific repairs.
6. Price
Prices are shown before booking confirmation.
They are expressed in euros, including all taxes, unless otherwise stated.
The price includes only the services indicated at the time of booking.
Additional services, options, tourist taxes, specific fees or extra services are listed separately where applicable.
Any modification or introduction of legal or regulatory tax imposed by the competent authorities may be passed on to the price charged.
7. Tourist tax
The tourist tax, where applicable, is payable by the client according to the current rate set by the competent authority.
It may be included in the displayed price or requested separately, depending on the booking terms used.
8. Payment
Payment is made according to the terms indicated at the time of booking.
Depending on the chosen rate, full or partial prepayment may be required at the time of booking.
A bank card may be requested as a guarantee.
In the event of a refused, incomplete, fraudulent or invalid payment, the reservation may be cancelled.
The customer agrees to use a valid payment method and to be authorized to use it.
9. Security deposit, bank imprint and additional fees
Depending on the terms agreed upon at the time of booking, a security deposit may be required.
This guarantee is intended to cover any damage, deterioration, loss, specific cleaning costs, non-compliance with internal regulations or additional costs owed by the customer.
No deductions will be made without cause. Any deductions or additional charges will be related to a proven deficiency, damage, abnormal cleaning, loss, repair, or intervention necessitated by the customer's behavior.
The fixed fees stipulated in these conditions do not preclude additional billing for any repair, replacement, specific cleaning or additional damage, upon presentation of supporting documentation.
10. Cancellation or modification by the client
In accordance with Article L221-28 of the Consumer Code, the customer does not benefit from the 14-day right of withdrawal for accommodation services provided on a specific date or during a specific period.
The applicable cancellation and modification conditions are those of the rate chosen at the time of booking.
Unless more favorable conditions are specified at the time of booking, the following conditions apply:
Any cancellation made up to 31 days before the arrival date may result in a refund of the value of the stay excluding any additional charges.
Any cancellation made between 30 days and 15 days before arrival may result in a refund of 70% of the value of the stay excluding any additional charges.
Any cancellation made between 14 days and 3 days before arrival may result in a refund of 50% of the value of the stay excluding any additional charges.
Any cancellation made 2 days or less before the arrival date will be considered late. In this case, the sums paid will remain the property of the institution.
In the case of a non-cancellable, non-modifiable or promotional reservation, no refund will be issued, except with the exceptional agreement of the establishment.
Any request to change the date is subject to the prior agreement of the establishment, depending on availability and the applicable pricing conditions for the new date.
In the event of early departure, late arrival or shortened stay due to the client, no refund will be due.
Any cancellation or modification request must be addressed directly to the establishment or made via the booking channel used.
11. Failure to appear
In the event of a failure by the client to appear on the scheduled arrival date, without cancellation in accordance with the conditions of the reserved rate, the reservation will be considered as cancelled by the client.
The sums paid may be retained and/or the amount stipulated in the tariff conditions may be invoiced.
12. Cancellation or modification by the establishment
The establishment reserves the right to cancel or modify a reservation in the event of force majeure, an external event preventing the reception of the client, a major technical problem, a significant breakdown, a risk to the safety of persons or any situation making the stay impossible under good conditions.
In this case, the establishment will offer, depending on the possibilities, a postponement of the stay, an alternative solution or a refund of the sums paid.
No additional compensation can be claimed in the event of an occurrence beyond the control of the establishment.
13. Internal Regulations
The client accepts and agrees to abide by the internal regulations of the Lodge Love and Bulles.
These regulations are made available to the customer and displayed in the accommodation. They specify in particular the rules relating to the use of the spa, the swimming pool, the garden, the indoor and outdoor equipment, the charging station, the barbecue, as well as the rules of safety, cleanliness and quiet.
The internal regulations form an integral part of these general terms and conditions of sale and stay.
Failure to comply with the internal regulations constitutes a violation of the conditions of stay.
In the event of a serious breach, including the presence of visitors or persons not included in the reservation, a party, a nuisance, failure to comply with safety rules or behavior incompatible with the spirit of the place, the establishment may ask the client to leave the premises immediately, without refund or compensation.
14. Animals
Animals are not allowed at the Love and Bulles Lodge.
Failure to comply with this prohibition will result in a flat-rate additional cleaning fee of €50 being charged and/or deducted from the security deposit.
These fees do not cover any damage, stains, embedded hair, persistent odors, additional damage or interventions, which may be charged separately upon presentation of supporting documentation.
15. Non-smoking accommodation
The lodge is strictly non-smoking.
Smoking or vaping is prohibited inside the accommodation, including near windows, open doors or openings.
If the customer smokes outside, cigarette butts must be deposited in the ashtray provided. It is forbidden to throw cigarette butts on the ground, in flowerbeds, gravel, the swimming pool, the spa, or any other outdoor areas.
In the event of non-compliance with the ban on smoking or vaping indoors, in particular in the event of odor, traces, ashes, cigarette butts or the need for sanitation, a flat fee of €200 will be charged for specific cleaning, air purification, environmental sanitation and olfactory restoration.
These fees do not preclude additional charges in the event of burns, damage, replacement of textiles, specialized intervention or temporary impossibility of re-letting the accommodation.
16. Candles, flames and fire safety
As the lodge is a wooden structure, the use of candles other than LEDs is strictly prohibited.
Any open flame, conventional candle, incense, fireworks, lantern or similar device is prohibited inside or in the immediate vicinity of the lodge.
In the event of wax stains, burns, soot, odor or damage related to the use of a flame or a prohibited product, the costs of cleaning, repair or replacement will be charged to the customer.
17. Using the spa
The spa is a relaxation device that must be used with care.
The client agrees to comply with the instructions for use displayed in the lodge.
In particular, it is requested that you shower before each use, and again after using massage oil or body product.
It is forbidden to pour any product into the spa such as shower gel, shampoo, essential oil, perfume, soap, bubble bath, cosmetic product or any other substance.
Eating in the spa or bringing glasses, fragile containers or breakable objects into the spa is prohibited.
Diving, jumping or having more than two people in the spa is prohibited.
The cover must be replaced after each use to limit cooling, evaporation and heating or filtration noise.
Any abnormal use of the spa requiring draining, specific cleaning, water treatment, technical intervention or repair may be charged to the customer.
18. Use of the swimming pool
The swimming pool is available seasonally, depending on weather, technical and sanitary conditions.
The customer must rinse off before using the pool, in particular to remove sunscreen, oil or body products.
For safety reasons, diving, jumping or using the pool in a dangerous manner is prohibited.
The customer uses the pool at their own risk and agrees to follow safety rules.
Glasses, sharp objects, fragile containers or items that could break are not allowed in or around the pool.
19. Gas barbecue
A gas barbecue can be made available free of charge upon request.
This provision is offered subject to availability, favorable weather conditions, proper use and excluding prefectural prohibitions or fire risks.
The barbecue must only be used outdoors, in the designated area and away from flammable materials.
The customer agrees to supervise the barbecue during its use, to turn off the gas after use and to respect basic safety rules.
After use, the barbecue must be made clean.
The grease collection tray must be emptied and cleaned after use.
In the event of a dirty barbecue, an unemptied grease trap, significant stains, misuse or damage, cleaning, repair or replacement costs may be charged to the customer.
20. Electric vehicle charging station
An electric vehicle charging station can be made available upon request.
For the time being, this service is offered free of charge, subject to availability, proper functioning of the installation and reasonable use.
The customer agrees to schedule their charging primarily during off-peak hours, i.e. between 00:54 and 06:24.
It is forbidden to use an extension cord, a multi-socket adapter, a non-compliant adapter or any device that may present an electrical risk.
After use, the customer must properly store the cable and hang it back in its place.
In case of difficulty, anomaly or malfunction, the customer agrees to notify the establishment immediately and not to intervene on the installation himself.
The establishment reserves the right to suspend or refuse the use of the terminal in case of misuse, safety risk, breakdown, technical constraint or unreasonable use.
21. Respect for the premises and equipment
The client agrees to use the lodge, its equipment, furniture, grounds and facilities with care.
It is forbidden to move the technical equipment, to dismantle, modify, force or manipulate the installations.
The client must immediately report any damage, incident, breakdown, breakage or malfunction observed during the stay.
In the event of damage, breakage, loss, abnormal stain, burn, improper use or intervention necessitated by the customer's behavior, the corresponding costs may be charged.
22. Garden, exteriors and parking
The exterior and landscaped garden must be respected.
It is forbidden to walk in the flowerbeds, to pick flowers, to break branches, to throw rubbish or to leave cigarette butts outside.
Parking must be done only in the designated area.
The customer is advised to exercise caution during maneuvers, as the access road is narrow and some surrounding areas require special attention.
The establishment cannot be held responsible for damage caused to the customer's vehicle during maneuvers or parking, except in cases of proven fault on the part of the establishment.
23. Peace and quiet and the neighborhood
The Love and Bubbles Lodge is a place of calm, relaxation and rest.
The client agrees to respect the peace and quiet of the premises, the neighborhood and the environment.
Noise pollution, excessive behavior, loud music, shouting, parties or neighborhood disturbances are prohibited.
In the event of behavior that disturbs the peace of the premises or the neighborhood, the establishment may terminate the stay immediately, without refund or compensation.
24. Respect for the environment
The customer agrees to adopt a reasonable use of water, electricity, heating, air conditioning and equipment.
People are asked to turn off unused lights and appliances, close taps, not leave doors or windows open when the heating or air conditioning is running, and to respect the recommended reasonable temperatures.
The recommended temperature for air conditioning in summer is between 24°C and 27°C.
The recommended temperature for heating in winter is between 20°C and 22°C.
Waste sorting must be respected according to the instructions indicated in the accommodation.
25. Security
The client is responsible for closing the doors, windows and access points when leaving the lodge.
He must ensure the safety of the accommodation and prevent any damage related to rain, wind, misuse or negligence.
The customer agrees not to tamper with the technical, electrical, heating, filtration, spa, swimming pool or electrical charging installations without authorization.
In case of doubt, breakdown, unusual noise, suspicious smell, alarm, electrical problem or difficulty of use, the customer must contact the establishment immediately.
26. Customer Responsibility
The client is responsible for any damage caused by themselves or by any person present on their behalf in the accommodation.
He is also responsible for the use of the equipment provided.
The client agrees to have liability insurance covering any damages they may cause during their stay.
In the event of damage not covered by the establishment's insurance, or in the event of a deductible, the establishment may seek reimbursement from the client or their insurance company.
27. Institutional Responsibility
The establishment undertakes to provide accommodation conforming to the description presented at the time of booking, subject to possible minor variations in presentation, decoration, equipment or facilities.
The photographs are provided for illustrative purposes and may show slight differences from reality on the day of the stay.
The establishment cannot be held responsible for events beyond its control, including temporary power outages, water outages, internet outages, external breakdowns, bad weather, third-party intervention, administrative restrictions, force majeure or one-off malfunctions not resulting from any fault of the establishment.
No compensation will be given for a temporary interruption or unavailability beyond the control of the establishment.
The establishment will, however, make its best efforts to intervene or have a professional intervene as soon as possible.
28. Personal belongings
The establishment cannot be held responsible for the loss, theft, forgetting or damage of the client's personal belongings.
In case of a forgotten item, the customer can contact the establishment so that a search can be carried out during cleaning.
Any costs associated with returning a forgotten item are the responsibility of the customer.
29. Complaints
Any complaint relating to the stay must be addressed to the establishment in writing, as soon as possible in order to allow for an appropriate response.
The customer is encouraged to report any problems, anomalies or dissatisfaction immediately during their stay so that the establishment can, where possible, intervene or offer a solution.
Complaints made after departure will be considered, but will only give rise to compensation if the establishment has been given the opportunity to identify the problem and, if necessary, to remedy it during the stay.
In the event of a dispute, the parties agree to seek an amicable solution as a priority.
In the absence of an amicable agreement, the dispute may be brought before the competent courts in accordance with the rules of common law.
30. Personal data
The personal information provided by the customer is necessary for processing the reservation, managing the stay, invoicing, payment and communication with the establishment.
This data may be processed by the establishment, the booking platform used, the payment provider and partners strictly necessary for the execution of the booking.
In accordance with applicable regulations, the customer has the right to access, rectify, object to, limit and delete their personal data, under the conditions provided by law.
For any request relating to their personal data, the customer can contact the establishment at the address indicated on the booking confirmation.
31. Electronic evidence
Validation of the reservation, communication of the requested information, entry of bank details when required, as well as acceptance of these general terms and conditions of sale constitute proof of the customer's agreement.
The computerized records kept by the booking platform, the payment provider or the establishment may be used as proof of exchanges, bookings, payments, acceptances and communications between the parties.
32. Force majeure
Force majeure means any external, unforeseeable and irresistible event preventing one of the parties from performing all or part of its obligations.
The following are particularly concerned, depending on the circumstances: natural disaster, major weather event, fire, general breakdown, administrative decision, prefectural restriction, health crisis, major network outage or any event recognized as such by French jurisprudence.
In the event of force majeure, the obligations of the parties may be suspended for the duration of the event.
33. Applicable Law and Disputes
These general terms and conditions of sale are governed by French law.
In the event of a dispute, the parties will endeavor to find an amicable solution before any legal action.
In the absence of an amicable resolution or mediation, the dispute may be brought before the competent courts in accordance with the rules of common law.
34. Entirety of the conditions
These general terms and conditions of sale, the specific conditions of the reserved rate, the booking confirmation and the internal regulations constitute the entire agreement between the parties.
In the event of any conflict between these terms and conditions and the specific terms and conditions of the chosen tariff, the specific terms and conditions of the tariff shall prevail for the point concerned.
The establishment reserves the right to modify these general terms and conditions of sale at any time.
The applicable version is the one in effect on the day of booking.